# Salonkee’s SMS reminders helped Cinq Sens Institut **cut their no-shows down to just three in the last 1.5 years!**

Cinq Sens institut Beauty & Wellness

Business + Payments

Passionate about aesthetics and wellness for over 12 years, I have had the privilege of working in renowned spas, where I refined my expertise and cultivated a holistic approach to care. With this experience, I decided to create my own institute, a place where my values, expertise, and vision of excellence come to life.

Mélanie Vittu Founder & Manager of Cinq Sens institut

Joined Salonkee

'23

Staff members

1

Years of experience

14

Yes, everything is **designed to make our lives easier.** The program is comprehensive and constantly evolving with new features, such as promo codes.

Mélanie VittuFounder & Manager of Cinq Sens institut

## Q&A

### What's your favourite Salonkee feature?

The online agenda—it saves me time because I work alone, and it allows clients to see my availability and book quickly without needing to contact me directly.

### How has Salonkee supported you in managing your business?

Thanks to Salonkee and its automated SMS reminders, I’ve had only three no-shows in a year and a half. Clients receive a reminder text 24 hours before their appointment, ensuring they don’t forget. I’m very satisfied as it has eliminated revenue loss from missed appointments!

### How do you find Salonkee’s customer support?

I am very impressed with the customer service. Whenever I have a question, I receive a response within minutes, and the team is always attentive. This level of support is rare and highly appreciated because when an issue arises, it is resolved quickly.